Q: Why does my browser say your site is not secure?
A: Yes, we have a completely secure checkout system through PayPal that automatically processes your credit card number and deposits the money into our bank account without anyone ever seeing your credit card number or information.
Q: What are the payment options?
A: We accept Visa, Mastercard, American Express, Discover and PayPal via PayPal secure checkout. If you have a PayPal account you can also pay via electronic check.
Q: Do I have to have a PayPal account?
A: No. Look for the light blue button labeled "Pay with Credit or Debit Card." It is located under the dark blue button labeled "Log In." The Pay with Credit or Debit Card button allows you to submit your payment without going through a PayPal account.
Q: How will products be shipped?
A: Your order will be shipped via US Postal Service First Class mail unless otherwise stated in the product description.
Q: What are the shipping charges?
A: Shipping is based on the subtotal of your order and destination. Canadian shoppers please use the pull down state box to select your province. We love our international customers. We're so sorry that the postal service have raised the rates so much!
Q: Do you ship overseas?
A: Yes, we offer International First Class Mail. Items may repackaged to facilitate fitting everything in.
Q: Do you collct VAT on UK purchases?
A: No, We had only one UK Order in 2021 and are not williing to apply for a VAT account and file monthly reports for that volume. Our shipping software will not print postage without it though so it may take a day longer to mail your package.
Q: Do I have to pay sales tax on my purchase?
A: No, not unless you're purchasing within New Mexico. The system will assume you're in NM if you leave the state field blank for domestic orders though.
Q: Once purchased, when will I receive my products?
A: You should receive your order 2-7 days from date of order in the US. International orders take 1-4 weeks to arrive depending on Customs.
Q: Do you offer a warranty or a guarantee on products?
A: All products are warranted to be free of manufacturing defects in materials and workmanship. Products are not warranted against misuse or abuse. Be careful removing brass templates from package! The tape always seems to be on the most delicate part.
Q: What is your return policy?
A: Returns cheerfully accepted for thirty days from purchase.
Q: How can I contact customer service?
A: Please email Sharalynn with your questions, comments, or concerns. They will be handled within two business days. Our phone number is (505)480-7393, ask for Sharalynn!
Q: Help! I'm having problems; can you help me with my order?
A: Yes, please call or e-mail Sharalynn.
Q: Can you add something to my order?
A: We can if you act very quickly! We ship very fast unless we're traveling so you have to let us know right away. We never get your credit card info but can send you a PayPal invoice. You can call Sharalynn at 505-480-7393.
Q: Can you ship my order via Priority mail?
A: Yes, but only for US shipping addresses. There is a $4.50 additional charge. Please click the Add to Cart button for the Priority Mail product below before checkout to incur the charge and upgrade your shipping.