Q: Is my credit card information safe and secure when ordering at BrassworksEmbossing.com?
A: Yes, we have a completely secure merchant account system that automatically checks your credit card number and deposits the money into our bank account without anyone ever seeing your credit card number or information.

Q: What are the payment options?
A: We accept Visa, Mastercard and Discover via secure checkout. If you select PayPal we will send you an invoice or you may send payment to sharalynn@brassworksembossing.com. If you'd like to send a Money Order, please select PayPal as the payment method (it's not automated, nothing happens!) and tell us in the comments box that you wish to send a money order and we will send you our address. Please remit payment within 3 days.

Q: How will products be shipped?
A: Your order will be shipped via US Postal Service First Class mail unless otherwise stated in the product description.

Q: What are the shipping charges?
A: Shipping is based on the subtotal of your order and destination. Canadian shoppers please use the pull down state box to select your province to receive these rates.

Q: Do you ship overseas?
A: Yes, we offer International First Class Mail. Items may repackaged to fit in your order.

Q: Do I have to pay sales tax on my purchase?
A: No, not unless you're purchasing within New Mexico.

Q: Once purchased, when will I receive my products?
A: You should receive your order 7-14 days from date of order.

Q: Do you offer a warranty or a guarantee on products?
A: All products are warranted to be free of manufacturing defects in materials and workmanship. Products are not warranted against misuse or abuse. Be careful removing brass templates from package! The tape always seems to be on the most delicate part.

Q: What is your return policy?
A: Returns cheerfully accepted for thirty days from purchase.

Q: What is your privacy policy?
A: (Click here) for our privacy policy.

Q: Help! I'm having problems, can you help me with my order?
A: Sure, there are a couple of common problems. If you're getting a message that your billing address doesn't match the address on file at the credit card verification agency and have moved within the last 6 months, try using your old address for the billing address. It takes banks a long time to notify the central database!

If you're getting a message that there isn't enough inventory or a weird message like "you've exceeded the number of price sets" there is an inventory conflict. Usually it means you have an item in your cart more than once and there aren't enough of the item to fulfill the order. Go back to the shopping cart and look for duplicate items and delete them before resubmitting the order. Very rarely this message is caused by someone buying the last of an item while you're still shopping. If you can't resolve the issue I will figure it out ASAP and reenter your order for you. If you call and I am in the office I can usually help!

Q: How can I contact customer service?
A: Please email support@brassworksembossing.com with your questions, comments, or concerns. They will be handled within two business days. Our phone number is (505)480-7393, ask for Sharalynn!

Q: Can you add something to my order?
A: We can if you act very quickly! We ship very fast unless we're traveling so you have to let us know right away and provide means of payment. We never get your credit card info, only the last 4 digits and expiration date. You can call Sharalynn at 505-480-7393 or e-mail the first 12 digits of your credit card.

Q: Can you ship my order via Priority mail?
A: We can if you act very quickly! We ship very fast unless we're traveling so you have to let us know right away and provide means of payment. We never get your credit card info, only the last 4 digits and expiration date. You can call Sharalynn at 505-480-7393 or e-mail the first 12 digits of your credit card.